Refund Policy
Last updated: to be set by the institute
This is a template policy. The institute should have it reviewed and customised before launch.
Eligibility
Refund requests are considered if raised within 7 days of enrolment, subject to the conditions below and applicable law. Refunds are considered within the configured window as per the refund policy.
Non-refundable cases
- Requests raised after the refund window.
- Courses that have been substantially consumed (for example, most lessons completed).
- Test-series and downloadable material once accessed.
How to request a refund
Contact our office with your registered email, order/payment reference and reason. Our team will review the request and respond within a reasonable period.
Processing
Approved refunds are processed to the original payment method. Bank or provider timelines may apply. Where a refund is approved, course access is revoked.
Offline payments
Refunds for offline admissions are handled by the institute in accordance with the receipt and applicable policy.
